SMART TRAIN TRIPS / US RAIL TRAVEL
Good questions.
Clear answers.
A few things to know before you book a journey or ask us for assistance.
Independent assistance. Separate service fees may apply.
About our service.
Which journeys do you assist with?
Train journeys within the United States. Our current travel guides focus on Auto Train, while our services cover US train booking, change and cancellation assistance.
Are you affiliated with Amtrak?
Independent travel assistance for journeys within the United States. Not affiliated with or endorsed by Amtrak or any rail operator.
Can you make a booking for me?
We help with the booking process. Ticket issuance, availability, payment requirements and confirmation depend on the operator. We explain the scope of our assistance before you agree.
Can you guarantee a refund?
No. Refund eligibility depends on your purchased fare, timing and operator policy.
Do you charge for assistance?
Any assistance fee is separate from operator charges and will be explained before assistance begins. You may choose not to proceed.
Can I book without your service?
Yes. You can book through the railway operator directly.
Does Auto Train depart from downtown Washington, DC or Orlando?
Its terminals are Lorton, Virginia, and Sanford, Florida. Plan ground travel to the appropriate terminal.
Can I access my car during the journey?
No. Prepare an overnight carry-on before handing over your vehicle.
INDEPENDENT ASSISTANCE / UNITED STATES
Let’s talk about your trip.
Bookings, changes, cancellations or a little guidance along the way.
Call 1-855-622-3804Any assistance fee is separate from operator charges and will be explained before assistance begins. You may choose not to proceed.