Plans changed?
Let’s review your options.

Have these details ready.

• Booking reference and the name on the reservation
• Original route and travel date
• The new date or journey you would prefer
• Any passenger, vehicle or accommodation changes
• Your ticket conditions, if available

What happens when you call.

We discuss your request, explain the assistance available and disclose any separate assistance fee before you decide to proceed. We help with the process and explain the next steps.

Final fares, availability, ticket issuance, changes, cancellations and refunds remain subject to the operator’s systems and rules. Assistance does not guarantee a particular outcome.

For Auto Train travelers.

Auto Train runs between Lorton and Sanford in both directions. For a new booking or a change, include the vehicle and accommodation details in your request.

You can contact the operator directly.

Our assistance is optional. For Amtrak reservations, you may use Amtrak’s official website or its official support channels.