A clearer path
through cancellation.

Before requesting cancellation.

• Booking reference and passenger name
• Departure date and time
• The fare and cancellation conditions
• Which passengers or journey segments you want to cancel
• Whether you are considering a change instead

What happens when you call.

We discuss your request, explain the assistance available and disclose any separate assistance fee before you decide to proceed. We help with the process and explain the next steps.

Final fares, availability, ticket issuance, changes, cancellations and refunds remain subject to the operator’s systems and rules. Assistance does not guarantee a particular outcome.

For Auto Train travelers.

Auto Train runs between Lorton and Sanford in both directions. For a new booking or a change, include the vehicle and accommodation details in your request.

You can contact the operator directly.

Our assistance is optional. For Amtrak reservations, you may use Amtrak’s official website or its official support channels.